Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions / Roberta Cava.

By:

Cava, Roberta

Material type: Text

TextPublication details: London : Piatkus, 2000.Edition: Rev. and updated edDescription: iv, 220p. ; 24 cmISBN:

9780749920517 (pbk.) :
0749920513

Subject(s):

DDC classification:

302.34 21

LOC classification:

HM132

Summary: Many people have to deal with rude, irate, emotional, and aggressive people in the course of their lives. This text teaches the techniques which will improve the reader's communication skills and help to control anger and stress.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode	Item holds
4 Week Loan	Merlin Park University Hospital, Galway	Merlin Park University Hospital, Galway	Library Merlin Pk Galway	302.34/CAV (Browse shelf(Opens below))	Available		GM01034

Total holds: 0

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Previous ed.: 1990.

Includes bibliographical references (p. 216) and index.

Many people have to deal with rude, irate, emotional, and aggressive people in the course of their lives. This text teaches the techniques which will improve the reader's communication skills and help to control anger and stress.

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