hli logo

Dealing with difficult people : (Record no. 69354)

MARC details
000 -LEADER
fixed length control field 01100nam a2200277 a 4500
001 - CONTROL NUMBER
control field BDZ0001844519
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190705172332.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 991005s2000 enk b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749920517 (pbk.) :
Terms of availability £9.99
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749920513
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HM132
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 302.34
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cava, Roberta.
245 10 - TITLE STATEMENT
Title Dealing with difficult people :
Remainder of title proven strategies for handling stressful situations and defusing tensions /
Statement of responsibility, etc. Roberta Cava.
250 ## - EDITION STATEMENT
Edition statement Rev. and updated ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Piatkus,
Date of publication, distribution, etc. 2000.
300 ## - PHYSICAL DESCRIPTION
Extent iv, 220p. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Previous ed.: 1990.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 216) and index.
520 8# - SUMMARY, ETC.
Summary, etc. Many people have to deal with rude, irate, emotional, and aggressive people in the course of their lives. This text teaches the techniques which will improve the reader's communication skills and help to control anger and stress.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Interpersonal relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management.
887 #0 - NON-MARC INFORMATION FIELD
Content of non-MARC field Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan Merlin Park University Hospital, Galway Merlin Park University Hospital, Galway Library Merlin Pk Galway BNB   302.34/CAV GM01034 06/12/2018 06/12/2018 4 Week Loan