Service management and marketing : customer management in service competition / Christian Gronroos.REQUIRED FIELD**

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TextPublication details: Chichester : John Wiley c2007Edition: 3rd edDescription: x, 483 p. : ill. ; 24 cmISBN:

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Item type	Current library	Home library	Shelving location	Call number	Copy number	Status	Date due	Barcode	Item holds
4 Week Loan	University Hospital Waterford	University Hospital Waterford	Open Shelves	658.8 (Browse shelf(Opens below))	1	Available		030552

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Includes bibliographical references and index

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