Service management and marketing : customer management in service competition / Christian Gronroos.REQUIRED FIELD** (Record no. 38166)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00552cam a2200181 4500 |
| 001 - CONTROL NUMBER | |
| control field | u32222 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SIRSI |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000000n2007 000 0 eng u |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470028629 |
| 082 #4 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| 245 10 - TITLE STATEMENT | |
| Title | Service management and marketing : customer management in service competition / Christian Gronroos.REQUIRED FIELD** |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chichester : John Wiley c2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 483 p. : ill. ; 24 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 596 ## - | |
| -- | 2 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing |
| 9 (RLIN) | 68473 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Not Lost | Dewey Decimal Classification | Not Damaged | Available for Loan | University Hospital Waterford | University Hospital Waterford | Open Shelves | 658.8 | 030552 | 18/07/2018 | 1 | 18/07/2018 | 4 Week Loan |