000 02793nam a2200577 a 4500
001 991002526139703496
003 IE-DuHSE
005 20230623162517.0
008 100924s2011 flua b 001 0 eng
010 _a2010040400
020 _a9781563273759 (hardcover : alk. paper)
035 _a(IE-LiU)641054-353uol_inst
035 _a(IE-LiU)641054
035 _a(DLC) 2010040400
035 _a(DNLM)101542062
040 _aDNLM/DLC
_cDLC
_dDLC
_dUtOrBLW
042 _apcc
043 _an-us---
050 0 0 _aRA971
_b.K4393 2011
082 0 0 _a362.12068
_222
082 _a362.1068
100 1 _aKenney, Charles.
_966993
245 1 0 _aTransforming health care :
_bVirginia Mason Medical Center's pursuit of the perfect patient experience /
_cCharles Kenney ; foreword by Donald M. Berwick.
264 1 _aBoca Raton :
_bCRC Press,
_c[2011]
264 4 _c2011
300 _axxii, 223 pages :
_billustrations ;
_c24 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
520 _a"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
610 2 2 _aVirginia Mason Medical Center.
_926676
650 0 _aHealth services administration
_zUnited States.
_926677
650 0 _aHealth facilities
_xAdministration
_xStandards
_zUnited States.
_926678
650 0 _aMedical care
_zUnited States.
_926679
650 1 2 _aHealth Facilities
_xorganization & administration
_zWashington.
_926680
650 2 2 _aCost Control
_xmethods
_zWashington.
_926681
650 2 2 _aDelivery of Health Care
_xorganization & administration
_zWashington.
_926682
650 2 2 _aEfficiency, Organizational
_zWashington.
_926683
650 2 2 _aPatient Satisfaction
_zWashington.
_926684
650 2 2 _aQuality Assurance, Health Care
_xmethods
_zWashington.
_926685
650 1 2 _aHealth Facility Administration
_926257
650 2 2 _aCost Control
_xmethods
650 2 2 _aDelivery of Health Care
_xorganization & administration
_930168
650 2 2 _aEfficiency, Organizational
_926258
650 2 2 _aPatient Satisfaction
650 2 2 _aQuality Assurance, Health Care
_xmethods
_976338
651 2 _aWashington
942 _n0
_2ddc
_c4WK
999 _c92
_d92
883 _h16952
_gMargaret Morgan