| 000 | 00858nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | BDZ0001112559 | ||
| 003 | StDuBDS | ||
| 005 | 20190708095456.0 | ||
| 008 | 970905s1996 ilu f 000 0 eng d | ||
| 020 |
_a9780809231904 (pbk.) : _c£7.50 |
||
| 020 | _a0809231905 | ||
| 040 |
_aStDuBDS _cStDuBDS _dStDuBDSZ |
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| 082 | 0 | 4 |
_a658.812 _221 |
| 100 | 1 | _aReilly, Tom. | |
| 245 | 1 | 0 |
_aValue-added customer service : _bthe employee's guide for creating satisfied customers / _cTom Reilly. |
| 260 |
_aChicago, Ill. : _bContemporary, _cc1996. |
||
| 300 |
_avii, 147p. ; _c23 cm. |
||
| 520 | 8 | _aBusiness expert Tom Reilly goes beyond the sale to explore what an organization must do to build and maintain a solid client base - the foundation of any long-term company success. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer satisfaction. | |
| 887 | 0 | _aBook | |
| 999 |
_c77106 _d77106 |
||