000			01564nam a22003618i 4500
001			BDZ0021470753
003			StDuBDS
005			20190708092637.0
008			130324s2013 nyu f 000|0|eng|d
020			_a9780071829311 (pbk.) : _c£12.99
040			_aStDuBDS _beng _cStDuBDS _dStDuBDSZ _erda
050		0	_aHM1121 _b.C78 2013
082	0	4	_a302 _223
100	1		_aPatterson, Kerry, _eauthor.
245	1	0	_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cby Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, David Maxfield.
250			_a2nd edition.
260			_aNew York : _bMcGraw-Hill, _c2013.
300			_a336 pages
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
520	8		_aRetitled 'Crucial Accountability', this updated version of 'Crucial Confrontations' offers the tools for improving relationships in the workplace and in life, and resplving all these problems - permanently. It includes updated case studies and new research findings by Kerry Patterson, Joseph Grenny, Ron McMillan , and Al Switzler.
650		0	_aInterpersonal confrontation.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700	1		_aGrenny, Joseph, _eauthor.
700	1		_aMcMillan, Ron, _eauthor.
700	1		_aSwitzler, Al, _eauthor.
700	1		_aMaxfield, David, _eauthor.
887		0	_aBook
999			_a2013006224 _c75322 _d75322