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020			_a9780750657402 (pbk.) : _c�24.99
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082	0		_bNAVAN _a658.5
082	0		_bCAVAN _a658.5
082	0		_bMAIN _a658.5
100	1		_aOakland, John S.
245	1	0	_aTotal quality management : _btext with cases / _cJohn S. Oakland.
250			_a3rd ed.
260			_aAmsterdam ; _aLondon : _bButterworth-Heinemann, _c2003.
300			_ax, 483 p. : _bill. ; _c25 cm.
500			_aPrevious ed.: 2000.
504			_aIncludes bibliographical references and index.
520	8		_aThis text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
650		0	_aTotal quality management.
650			_aTotal Quality Management
650			_aTotal Quality Management-Case Studies
887		0	_aBook
999			_a2003045195 _c72607 _d72607
883			_h32175 _gThomas Veale