000			01100nam a2200277 a 4500
001			BDZ0001844519
003			StDuBDS
005			20190705172332.0
008			991005s2000 enk b 001 0 eng d
020			_a9780749920517 (pbk.) : _c£9.99
020			_a0749920513
040			_aStDuBDS _cStDuBDS _dStDuBDSZ
050		4	_aHM132
082	0	4	_a302.34 _221
100	1		_aCava, Roberta.
245	1	0	_aDealing with difficult people : _bproven strategies for handling stressful situations and defusing tensions / _cRoberta Cava.
250			_aRev. and updated ed.
260			_aLondon : _bPiatkus, _c2000.
300			_aiv, 220p. ; _c24 cm.
500			_aPrevious ed.: 1990.
504			_aIncludes bibliographical references (p. 216) and index.
520	8		_aMany people have to deal with rude, irate, emotional, and aggressive people in the course of their lives. This text teaches the techniques which will improve the reader's communication skills and help to control anger and stress.
650		0	_aInterpersonal relations.
650		0	_aConflict management.
887		0	_aBook
999			_a0749920513 _c69354 _d69354