000			03013cam a2200253 4500
001			u25313
003			SIRSI
005			20230717170212.0
008			171124n 000 0 eng u
020			_a9781633692152
082	0	0	_a658.4/053
100	1		_aGallo, Amy _918600
245	1	0	_aHBR guide to dealing with conflict / _cby Amy Gallo.
246	3	0	_aHarvard Business Review guide to dealing with conflict
260			_aBoston, Massachusetts : _bHarvard Business Review Press, _c[2017]
300			_axxviii, 191 p.
490	1		_aHarvard Business Review guides
505	0		_aConflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
520			_aWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away-- _cProvided by publisher
650	1	0	_aConflict management. _967449
650	1	0	_aWork environment. _92872
830			_aHarvard business review guides. _941200
942			_2ddc
999			_c129957 _d129957
883			_f1 _eCharles Quain _h1 _gCharles Quain