| 000 | 00610cam a2200169 4500 | ||
|---|---|---|---|
| 001 | u8899 | ||
| 003 | SIRSI | ||
| 008 | 031215n 000 0 eng u | ||
| 041 | _aeng | ||
| 110 | 2 |
_aUnited States _bHealth Care Advisory Board. _91214 |
|
| 245 | 1 | 0 |
_aHardwiring for service excellence _bhospital strategies for breakthrough improvments in patient satisfaction / _cHealth Care Advisory Board. |
| 260 |
_aWashington _bThe Advisory Board Company _c1999. |
||
| 650 | 1 | 0 |
_aService quality _xHospitals. _922351 |
| 650 | 1 | 0 |
_aStandards _xHealth service. _937319 |
| 596 | _a1 | ||
| 598 | _a BIBLIOTHER, ANNOUNCE | ||
| 999 |
_c12000 _d12000 |
||
| 883 |
_h32175 _gThomas Veale |
||