The effective change manager's handbook : essential guidance to the change management body of knowledge / edited by Richard Smith, David King, Ranjit Sidhu and Dan Skelsey.

Includes bibliographical references and index.

Preface -- Change management in context; Who is this book for?; Editorial and practical information about this book; Those who have made this book possible; Author Biographies; 01 A change management perspective; Introduction; Section A: Why change management matters; Introduction; 1. Organizations' experiences of change; 2. Factors contributing to success in change management; 3. Preparing the organization and seeing it through; Summary; Further reading; Section B: Change and the individual; Introduction; 1. The impact of the 'change curve'; 2. Starting with 'endings'.

3. Why people embrace or resist change -- motivation ; 4. Why people embrace or resist change -- individual differences; 5. Why people embrace or resist change -- some findings from neuroscience; 6. A word about resistance to change; Summary; Further reading; Section C: Change and the organization; Introduction; 1. How we think about organizations; 2. Models of the change process; 3. Types of organization change; 4. Factors that help/hinder change; Summary; Further reading; Section D: Key roles in organizational change; Introduction; 1. Lifecycle of a successful change.

2. What makes a good sponsor?3. What makes a good change agent?; 4. Change management and job titles; 5. The key role of line management; 6. Team structures and change; Summary; Further reading; Section E: Organizational culture and change; Introduction; 1. What we mean by 'organizational culture'; 2. Key dimensions of culture; 3. Relating 'culture' to types of change; 4. Leadership and culture; Summary; Further reading; Section F: Emergent change; Introduction; 1. The roots of 'emergent change'; 2. Change situations that require an emergent approach.

3. Defining and moving towards a 'future state'Summary; Further reading; References; 02 Defining change; Introduction; Section A: Aligning change with strategy; Introduction; 1. Background to strategy development; 2. The far environment; 3. The near environment; 4. Business modelling; 5. Strategic delivery processes; 6. Strategy and change; Summary; Section B: Drivers of change; Introduction; 1. The strategic context; 2. Change analysis; 3. Strategic change plan; 4. Systems approach to change; 5. Monitoring the external environment; 6. Initial stakeholder engagement; Summary.

Section C: Developing visionIntroduction; 1. Viewpoints and perspectives of change; 2. Developing a vision for change; 3. Understanding and validating the vision; Summary; Section D: Change definition; Introduction; 1. Conceptual models of the future state; 2. Change requirements -- capability analysis; 3. Assessing the impact of change; 4. Problems and concerns arising from change; Summary; Further reading; References; 03 Managing benefits; Introduction; Section A: Benefits management principles and processes; Introduction; 1. Benefits management processes; 2. Benefits management principles.

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'The Effective Change Manager's Handbook' is explicitly designed to help practitioners, employers and academics define and practice change management successfully and to develop change management maturity within their organisation.

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