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Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Robbins.

By: Material type: TextTextPublication details: Oxford : Radcliffe, c2007.Description: viii, 141 p. : ill. ; 25 cmISBN:
  • 9781846191077 (pbk.) :
Subject(s): DDC classification:
  • 610.696 22
LOC classification:
  • R727.3
Summary: Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).
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Holdings
Item type Current library Home library Shelving location Call number Status Date due Barcode Item holds
4 Week Loan Roscommon University Hospital Roscommon University Hospital Library Roscommon 610.696/STA (Browse shelf(Opens below)) Available RC01560
Total holds: 0

Includes bibliographical references (p. 132-136) and index.

Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).

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