Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick.
Material type:
TextPublisher: Boca Raton : CRC Press, [2011]Copyright date: 2011Description: xxii, 223 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 9781563273759 (hardcover : alk. paper)
- Virginia Mason Medical Center
- Health services administration -- United States
- Health facilities -- Administration -- Standards -- United States
- Medical care -- United States
- Health Facilities -- organization & administration -- Washington
- Cost Control -- methods -- Washington
- Delivery of Health Care -- organization & administration -- Washington
- Efficiency, Organizational -- Washington
- Patient Satisfaction -- Washington
- Quality Assurance, Health Care -- methods -- Washington
- Health Facility Administration
- Cost Control -- methods
- Delivery of Health Care -- organization & administration
- Efficiency, Organizational
- Patient Satisfaction
- Quality Assurance, Health Care -- methods
- Washington
- 362.12068 22
- 362.1068
- RA971 .K4393 2011
Includes bibliographical references and index.
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
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