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Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boca Raton : CRC Press, [2011]Copyright date: 2011
Availability: Items available for loan: HLI HQ [Dr. Steevens Hospital Dublin] (3)Call number: 362.1068 KEN, 362.1068 KEN, 362.1068 KEN. Mayo University Hospital (1)Call number: 362.1068/KEN. Midland Regional Hospital Library Mullingar (1)Call number: 382.1068 KEN. Midland Regional Hospital Library Portlaoise (1)Call number: 362.12068. Midland Regional Hospital Library Tullamore (2)Call number: 362.1068 KEN, 362.1068 KEN. Naas General Hospital Library (2)Call number: 362.12068, 362.12068. Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 362.1068. St. Luke's General Hospital Kilkenny (1)Call number: 362.1068. University Hospital Kerry (1)Call number: 362.1068. University Hospital Limerick Regional (1)Call number: 362.11 KEN. Not available: In transit (1). On Site Use Only (1).

Bathing without a battle : personal care of individuals with dementia / Ann Louise Barrick ... [et al.]. by Series: Springer series on geriatric nursing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer Pub., c2002
Availability: Items available for loan: Adult Mental Health Services, Cork, Library (1)Call number: 616.831.

The Patient's Charter : past and future. by
Material type: Text Text
Publication details: 1998
Availability: Items available for loan: St. Luke’s Radiation Oncology Network Dublin (1)Call number: 362.1 FARR.

A practical guide to complaints handling in the context of clinical governance / Chris Gunn ; foreword by Michael Buckley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Edinburgh : Churchill Livingstone, 2001
Availability: Items available for loan: St. Columcille’s Hospital Dublin (1)Call number: 362.106GUN.

Measurement of patient satisfaction guidelines health strategy implementation project 2003 / The Health Boards Executive by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin The Health Boards Executive 2003
Availability: Items available for loan: HLI HQ [Dr. Steevens Hospital Dublin] (1)Call number: 362.1.

The doctor's communication handbook / Peter Tate. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Radcliffe, c2010
Availability: Items available for loan: Midland Regional Hospital Library Mullingar (1)Call number: 302.2 TAT. St. Columcille’s Hospital Dublin (1)Call number: 610.696.

If Disney ran your hospital : 9 and a half things you would do differently / byFred Lee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bozeman Second River Healthcare Press 2004
Availability: Items available for loan: HLI HQ [Dr. Steevens Hospital Dublin] (1)Call number: 610.69 LEE.

Transforming the patient experience a new paradigm for hospital and physician leadership/ William T. Choctaw by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Springer 2016
Availability: Items available for loan: Connolly Hospital Dublin (2)Call number: 31G, 31G.

Obtaining the views of users of mental health services by
Material type: Text Text
Language: English
Publication details: London King's Fund Centre for Health Services Development 1991
Availability: No items available.

Outcomes into clinical practice / edited by Tony Delamothe. by
Material type: Text Text
Language: English
Publication details: London : BMJ, 1994
Availability: No items available.

Community care: asking the user by
Material type: Text Text
Language: English
Publication details: London Chapman & Hall 1995
Availability: No items available.

Obtaining the views of users of primary and community care services by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London King's Fund Centre 1993
Availability: No items available.

Community participation guidelines health strategy implementation project by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: [Tullamore] Health Boards Executive 2002
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (5)Call number: 362.109417, 362.109417, 362.109417, 362.109417, 362.109417. Items available for reference: Wexford General Hospital: Not for Loan (1)Call number: 362.109417.

Complaints and suggestions guidelines health strategy implementation project by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ireland Health Boards Executive 2002
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (1)Call number: 362.109417.

Measurement of patient satisfaction: guidelines: Health Strategy implementation project 2003 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Tullamore Health Boards Executive 2003
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (9)Call number: 362.1609417, 362.1609417, 362.1609417, 362.1609417, 362.1609417, 362.1609417, 362.109417, 362.109417, 362.1609417. Items available for reference: Wexford General Hospital: Not for Loan (2)Call number: 362.109417, 362.109417.

Public and patient participation in healthcare a dicussion paper for the Irish services by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin Office for Health Management 2003
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (3)Call number: 362.106809417, 362.106809417, 362.106809417. Items available for reference: Wexford General Hospital: Not for Loan (1)Call number: 362.106809417.

Patient satisfaction surveys issues to consider by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin Office for Health Management 2003
Availability: Items available for loan: South Tipperary General Hospital (1)Call number: 362.106809417. St. Luke's General Hospital Kilkenny (2)Call number: 362.106809417, 362.106809417. Items available for reference: Wexford General Hospital: Not for Loan (1)Call number: IRL OHM HMU FI.

The measurement of patient satisfaction with acute services in Ireland Irish patient satisfaction literature review and scoping exercise Fearghal Grimes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin Irish Society for Quality and Safety in Healthcare 2003
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (2)Call number: 362.1109417, 362.1109417. Items available for reference: Wexford General Hospital: Not for Loan (1)Call number: 362.1109417.

The mental health service user movement in England Jan Wallcraft, Michael Bryant by Series: Policy paper / Sainsbury Centre for Mental Health ; 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Sainsbury Centre for Mental Health 2003
Availability: Items available for loan: St. Luke's General Hospital Kilkenny (1)Call number: 362.2042.

Insight 07 health and social services in Ireland a survey of consumer satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: [Naas] Health Service Executive 2007
Availability: No items available.

Evaluation of pre-operative assessment clinic, department of surgery, at Midland regional hospital Mullingar. by
Material type: Text Text; Literary form: Not fiction
Publication details: 2006
Availability: Items available for reference: Midland Regional Hospital Library Tullamore: Not for loan (1).

Consumer views of maternity services : a study in the Midland Health Board. by
Material type: Text Text; Literary form: Not fiction
Publication details: 2004
Availability: Items available for reference: Midland Regional Hospital Library Tullamore: Not for loan (1)Call number: LIS Office.

Evaluation of the MIDOC out-of-hours service in Longford. by
Material type: Text Text; Literary form: Not fiction
Publication details: 2007
Availability: Items available for reference: Midland Regional Hospital Library Tullamore: Not for loan (1).

Out patients department patient satisfaction survey at Midland regional hospital Mullingar. by
Material type: Text Text; Literary form: Not fiction
Publication details: 2006-2007
Availability: Items available for reference: Midland Regional Hospital Library Tullamore: Not for loan (1).

Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer, c2000
Availability: Items available for loan: Midland Regional Hospital Library Tullamore (1)Call number: 362.1068 APP.

Person-centred practice in nursing and health care : theory and practice / edited by Brendan McCormack, Tanya McCance. by
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chichester, West Sussex ; Ames, Iowa : John Wiley & Sons Inc., 2017
Availability: Items available for loan: Cork University Hospital Healthcare Library (1)Call number: W 610.73 MCCO. Mayo University Hospital (1)Call number: 610.73/PER. Midland Regional Hospital Library Mullingar (1)Call number: 610.73 MCC. Midland Regional Hospital Library Portlaoise (1)Call number: 610.73 MCC. Naas General Hospital Library (1)Call number: 610.730699. Our Lady of Lourdes Hospital Library, Drogheda (2)Call number: 610.69/6, 610.69/6. Portiuncula University Hospital (1)Call number: 610.73/MCC. Roscommon University Hospital (1)Call number: 610.73/MCC. South Tipperary General Hospital (1)Call number: 610.730699. St. Luke's General Hospital Kilkenny (1)Call number: 610.730699. University Hospital Galway (1)Call number: 610.730699/MCC. University Hospital Kerry (3)Call number: 610.73/MCC, 610.73/MCC, 610.73/MCC. University Hospital Waterford (1)Call number: 610.730699. Items available for reference: Wexford General Hospital: Not for Loan (1)Call number: 610.730699.

Developing person-centred practice : a practical approach to quality healthcare / Jaqui Hewitt-Taylor. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Basingstoke : Palgrave Macmillan 2015
Availability: Items available for loan: Naas General Hospital Library (1)Call number: 362.10941. Our Lady’s Hospital Library, Navan (1)Call number: 610.696 HEW. St. Columcille’s Hospital Dublin (1)Call number: 610.696 HEW. St. Conal’s Hospital, Letterkenny (1)Call number: RA399.H48 2015.

Patient Expectations and Satisfaction. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: Oxford : National Institute for Nursing, 1995
Availability: Items available for loan: Cavan General Hospital (1)Call number: 610.73069.

Delivering choice: midwife and general practitioner led maternity units, report of the northern ireland maternity unit study group. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: Northern Ireland : Dept. of Health, 1994
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 618.20233.

Towards safer childbirth : minimum standards for the organisation of labour wards - report of a joint working party February 1999. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: London : Royal College of Obstetricians and Gynaecologists, 1999
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 618.2.

National patient perception of the quality of healthcare 2000. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: Dublin : Irish Society for Quality in Healthcare, 2002
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 610.73069ref.

The measurement of patient satisfaction with acute services in Ireland: Irish patient satisfaction literature review and scoping exercise. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: 2003; Irish Society for quality and safety in healthcare.
Availability: Items available for loan: Cavan General Hospital (1)Call number: 610.73069. Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 610.73069.

We thought we knew: involving patients in nursing practice. by Series: Nursing Development Units
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: London : Kings Fund, 1995
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 610.730699.

The benefits of providing information to patients. Series: ; 58 | Centre for health economics, university of york discussion paper
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: York : Centre for Health Economics, 1989
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 362.19 in centre for health economics box.

A guide to ethical conduct and behaviour. by
Edition: 5th.
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: Dublin : The Medical Council, Ireland, 1998
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 174.2.

What needs changing? a consumer audit of maternity and neonatal services in brighton. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: London : College of Health, 1996
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 618.2.

Patient satisfaction surveys: issues to consider. by
Material type: Text Text; Format: regular print ; Literary form: Not fiction
Publication details: Dublin : OHM, 2002
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: ohm box.

The patients' perception of quality of healthcare in the private wards of an acute regional hospital in the north east of ireland. by
Material type: Text Text; Format: regular print ; Literary form: Fiction
Publication details: Drogheda : 1999
Availability: Items available for reference: Our Lady of Lourdes Hospital Library, Drogheda: Not for loan (1)Call number: Reference/THESIS.

Patients, power and politics. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Thousand Oaks, Calif. ; London : SAGE, 1999
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: 362.10941/HOG.

Insight 07 : Health and social services in Ireland a survey of consumer satisfaction Report by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nass Health Service Executive 2007
Availability: Items available for reference: Merlin Park University Hospital, Galway: Not for loan (1)Call number: REF/PR. University Hospital Galway: Not for loan (1)Call number: PH 1.

National strategy for service user involvement in the Irish Health Service 2008-2013 Report by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2008
Availability: Items available for reference: Merlin Park University Hospital, Galway: Not for loan (1)Call number: PR.

East Galway Pathways report : experiences of the east Galway Mental Health Services from service users' perspectives Report by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Galway Western Health Board 2004
Availability: Items available for reference: Merlin Park University Hospital, Galway: Not for loan (2)Call number: REF/MH1, REF/MH4.

The autonomous patient : ending paternalism in medical care / Angela Coulter. by
Material type: Text Text
Publication details: London : TSO, c2002
Availability: Items available for loan: University Hospital Galway (1).

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