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Customer service for Irish students / by Suzanne Twomey by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin Gill & Macmillan 2002
Availability: Items available for loan: Sligo University Hospital (1)Call number: 658.812.

People matter : complaints matter: a framework for the enhanced and effective handling of complaints in the eastern region / Eastern Regional Health Authority by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin Eastern Regional Health Authority 2003
Availability: Items available for loan: HLI HQ [Dr. Steevens Hospital Dublin] (1)Call number: 353.6. Items available for reference: Digital Items: Not for loan (1)Call number: E-DOCS. HLI HQ [Dr. Steevens Hospital Dublin]: Not for loan (1)Call number: 210152.

The Health Boards Executive customer service charter by
Material type: Continuing resource Continuing resource; Format: print
Publication details: Tullamore HeBE 2003
Availability: Items available for reference: Digital Items: Not for loan (1)Call number: EDOCS.

Customer charter / The Health Insurance Authority by
Material type: Continuing resource Continuing resource; Format: print
Publication details: Dublin HIA [200?]
Availability: Items available for reference: Digital Items: Not for loan (1)Call number: EDOCS.

Customer service strategy 2008 / Health Service Executive by
Material type: Continuing resource Continuing resource; Format: print
Publication details: Dublin HSE 2008
Other title:
  • Your service your say customer service strategy 2008
Availability: Items available for loan: Connolly Hospital Dublin (1)Call number: R32DM. Items available for reference: Digital Items: Not for loan (1)Call number: EDOCS.

Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by
Edition: Rev. 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dublin : Oak Tree Press, 2001
Availability: Items available for loan: Midland Regional Hospital Library Tullamore (1)Call number: 658.812 DAF.

Crowning the customer. by
Material type: Text Text; Format: print
Publication details: O'Brien, 1990
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: 658.81/QUI. Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 658.812.

Complaint handling for positive outcomes : 19 tried and tested activities for making the most of service recovery opportunities / Nina Lockwood. by
Material type: Text Text
Publication details: Ely : Fenman, c2002
Availability: Items available for reference: Merlin Park University Hospital, Galway: Not for loan (1)Call number: REF/FENMAN.

Customer care / Frances and Roland Bee. by Series: Management shapers | Management shapers
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Institute of Personnel and Development, 1999
Availability: Items available for loan: Our Lady of Lourdes Hospital Library, Drogheda (1)Call number: 658.

Developing an effective internal customer service ethos / Joanna O'Riordan, Peter C. Humphreys. by Series: CPMR discussion paper ; 24 | CPMR discussion paper ; 24
Material type: Text Text; Format: print
Publication details: Dublin : Institute of Public Administration, 2003
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: 351.1/ORI. St. Luke's General Hospital Kilkenny (1)Call number: 658.

Marketing library services / edited by Antony Brewerton ; with introductions from Lisa Barwick, Katherine Everest and Antony Brewerton. by Series: A SCONUL working paper
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : SCONUL, c2008
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: GLASSCASE. Sligo University Hospital (1)Call number: 025.5.

Value-added customer service : the employee's guide for creating satisfied customers / Tom Reilly. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Chicago, Ill. : Contemporary, c1996
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: 658.12/REI.

Crowning the customer : how to become customer-driven / Feargal Quinn. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Dublin : O'Brien, 2002
Availability: Items available for loan: Merlin Park University Hospital, Galway (1)Call number: 658.81/QUI.

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