TY  - BOOK
AU  - Kenney,Charles
TI  - Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience 
SN  - 9781563273759 (hardcover : alk. paper)
AV  - RA971 .K4393 2011
U1  - 362.12068 22
PY  - 2011///]
CY  - Boca Raton
PB  - CRC Press
KW  - Virginia Mason Medical Center
KW  - Health services administration
KW  - United States
KW  - Health facilities
KW  - Administration
KW  - Standards
KW  - Medical care
KW  - Health Facilities
KW  - organization & administration
KW  - Washington
KW  - Cost Control
KW  - methods
KW  - Delivery of Health Care
KW  - Efficiency, Organizational
KW  - Patient Satisfaction
KW  - Quality Assurance, Health Care
KW  - Health Facility Administration
N1  - Includes bibliographical references and index
N2  - "A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women  clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher
ER  -