TY - BOOK AU - Kenney,Charles TI - Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience SN - 9781563273759 (hardcover : alk. paper) AV - RA971 .K4393 2011 U1 - 362.12068 22 PY - 2011///] CY - Boca Raton PB - CRC Press KW - Virginia Mason Medical Center KW - Health services administration KW - United States KW - Health facilities KW - Administration KW - Standards KW - Medical care KW - Health Facilities KW - organization & administration KW - Washington KW - Cost Control KW - methods KW - Delivery of Health Care KW - Efficiency, Organizational KW - Patient Satisfaction KW - Quality Assurance, Health Care KW - Health Facility Administration N1 - Includes bibliographical references and index N2 - "A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher ER -