TY  - BOOK
AU  - Bate,Paul
AU  - Robert,Glenn
AU  - Robert, Glenn [1969-]
TI  - Bringing user experience to healthcare improvement: the concepts, methods and practices of experience-based design 
SN  - 9781846191763 (pbk.) :
U1  - 362.1068 22
PY  - 2007///
CY  - Oxford
PB  - Radcliffe Pub.
KW  - Health services administration
KW  - Health planning
KW  - Delivery of Health Care
KW  - organization & administration
KW  - methods
KW  - Health Care Reform
KW  - Patient Satisfaction
N1  - Formerly CIP; Includes bibliographical references and index
N2  - Offering recommendations for the future and discussion points, this book explores the underlying concepts, methods and practices for experience-based design, applying a user-focused approach to healthcare systems
ER  -