TY  - BOOK
AU  - Reilly,Tom
TI  - Value-added customer service: the employee's guide for creating satisfied customers 
SN  - 9780809231904 (pbk.) :
U1  - 658.812 21
PY  - 1996///
CY  - Chicago, Ill.
PB  - Contemporary
KW  - Customer services
KW  - Customer satisfaction
N2  - Business expert Tom Reilly goes beyond the sale to explore what an organization must do to build and maintain a solid client base - the foundation of any long-term company success
ER  -