Patterson, Susan C.  1945- 
The training manager's quick-tip sourcebook :  surefire tools, tactics, and strategies to solve common training challenges /   Quick-tip sourcebook  Susan C. Patterson, Institute of Management and Administration (IOMA).   - San Francisco :  Jossey-Bass/Pfeiffer,  c2003.   - xiv, 276 p. :  ill. ;  25 cm.