TY - BOOK AU - Humphreys,Peter C. ED - Ireland.;Committee for Public Management Research.;Institute of Public Administration (Ireland) TI - Effective consultation with the external customer T2 - CPMR discussion paper, SN - 9781902448817 (pbk.) : AV - JF1525 U1 - 352.74809417 21 PY - 2002/// CY - Dublin PB - Institute of Public Administration KW - Communication in public administration KW - Ireland KW - Customer relations N2 - This title focuses on the experiences of public service organisations that have engaged in effective consultation with external customers ER -