TY  - BOOK
AU  - Patterson,Kerry
AU  - Grenny,Joseph
AU  - McMillan,Ron
AU  - Switzler,Al
AU  - Maxfield,David
TI  - Crucial accountability: tools for resolving violated expectations, broken commitments, and bad behavior 
SN  - 9780071829311 (pbk.) :
AV  - HM1121 .C78 2013
U1  - 302 23
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal confrontation
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Communication in management
KW  - Communication in organizations
N2  - Retitled 'Crucial Accountability', this updated version of 'Crucial Confrontations' offers the tools for improving relationships in the workplace and in life, and resplving all these problems - permanently. It includes updated case studies and new research findings by Kerry Patterson, Joseph Grenny, Ron McMillan , and Al Switzler
ER  -