TY  - BOOK
AU  - Patterson, Kerry [1946-]
AU  - Patterson,Kerry
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 9780071775304 (cased)
AV  - BF637.C45 C78 2012
U1  - 153.6 22
PY  - 2012///
CY  - New York, London
PB  - McGraw-Hill Professional, McGraw-Hill [distributor]
KW  - Conversation
KW  - Interpersonal communication
KW  - Interpersonal Communication
KW  - Interpersonal Relations
KW  - Interprofessional Relations
N1  - Previous ed.: 2002; Formerly CIP; Includes bibliographical references and index
N2  - 'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives
ER  -