TY  - BOOK
AU  - Williams,Beverley
AU  - Wilde,Angela
TI  - Managing tricky situations involving people at work: 18 tried and tested activities for dealing professionally with awkward people situations 
SN  - 9781872483405 (hbk.) :
U1  - 658.3 21
PY  - 1997///
CY  - Ely
PB  - Fenman
KW  - Personnel management
N1  - Includes bibliographical references
ER  -