TY - BOOK AU - Sch�utte,Brendan TI - Fixing the fighting: a guide to using mediation in settling disputes and resolving conflict in the workplace, in organisations, and in business T2 - Irish management briefings SN - 9781860762697 (pbk.) : U1 - 658.3154 22 PY - 2003/// CY - Cork PB - Oak Tree Press KW - Mediation and conciliation, Industrial KW - Ireland KW - Arbitration, Industrial N1 - Includes bibliographical references N2 - Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business ER -