TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
SN  - 9780750657402 (pbk.) :
AV  - HD62.15 
U1  - 658.4013 22
PY  - 2003///
CY  - Amsterdam, London
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Total Quality Management
KW  - Total Quality Management-Case Studies
N1  - Previous ed.: 2000; Includes bibliographical references and index
N2  - This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies
ER  -