TY - BOOK AU - Maher,Hilary AU - Hall,Pauline TI - Agents of change: manager's guide to planning and leading change projects SN - 9781860760907 (pbk.) : U1 - 658.406 21 PY - 1998/// CY - Dublin PB - Oak Tree KW - Organizational change KW - Management KW - Business Planning KW - Organizational Change KW - Change Management N2 - Whether introducing customer-care initiatives, responding to globilization, or demands for increased financial accountability, today's managers cope with the stress of change. This book shows what, and what not, to do ER -