TY  - BOOK
AU  - James,Judi
ED  - Industrial Society.
TI  - People talk: the skills of positive communication and customer care 
SN  - 9781858355207 (pbk.) :
U1  - 658.812 21
PY  - 1997///
CY  - London
PB  - Industrial Society
KW  - Customer relations
KW  - Business communication
N2  - People Talk is a lively, down to earth guide to this vital skill, and how to aquire it! Packed with practical tips and insights, the book looks beyond the normal approach to customer care and helps to adopt a professional attitude
ER  -