TY  - BOOK
AU  - Lloyd,Robert C.
TI  - Quality health care: a guide to developing and using indicators 
SN  - 9780763748050 (hardcover)
AV  - RA399.A1 L567 2004
U1  - 362.10685 22
PY  - 2004///
CY  - Sudbury, Mass.
PB  - Jones and Bartlett Publishers
KW  - Medical care
KW  - Quality control
KW  - Evaluation
KW  - Case studies
KW  - Quality assurance
KW  - Outcome assessment (Medical care)
KW  - Methodology
KW  - Quality of Health Care
KW  - organization & administration
KW  - Program Development
KW  - Case Report
KW  - Case Reports
N1  - Includes bibliographical references and index; A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash  that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation
UR  - http://www.loc.gov/catdir/toc/ecip049/2003021998.html
ER  -