TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 9780140277821 (pbk.) :
AV  - BF637.C45 
U1  - 158.2 21
PY  - 2000///
CY  - London
PB  - Penguin
KW  - Interpersonal communication
KW  - Case studies
N1  - Originally published: London: Viking, 1999
N2  - Difficult Conversations presents a useful step-by-step guide on how to deal with the most challenging conversations. Also, more often than not, dealing constructively with tough topics deepens a relationship
ER  -