Arnold, Elizabeth, 
Interpersonal relationships :  professional communication skills for nurses /  Elizabeth C. Arnold, PhD, RN, PMHCNS-BC, Kathleen Underman Boggs, PhD, FNP-CS.   - Seventh edition.   - St. Louis, Missouri :  Elsevier,  [2016]   - x, 564 pages :  illustrations (black and white) ;  24 cm