TY  - BOOK
AU  - Pike,John
AU  - Barnes,Richard
TI  - TQM in action: a practical approach to continuous performance improvement 
SN  - 9780412715303 (pbk.) :
AV  - HD62.15 .P45 1996
U1  - 658.401 21
PY  - 1996///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
KW  - Strategic planning
KW  - Quality control
N1  - Previous ed.: 1994; Includes index
N2  - TQM in action aims to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. This edition contains 20 percent new material
ER  -