TY - BOOK AU - Kelsey,Russell TI - Patient safety: investigating and reporting serious clinical incidents SN - 9781498781169 (pbk.) : AV - R729.8 .K4 2017 U1 - 610.289 23 PY - 2017/// CY - Boca Raton PB - CRC Press KW - Patients KW - Safety measures KW - Root cause analysis KW - Medical errors KW - Prevention KW - Reporting KW - Patient Safety KW - Root Cause Analysis KW - methods KW - Safety Management KW - Medical Errors KW - prevention & control KW - Mandatory Reporting N1 - Includes index N2 - At a time of increasing regulatory scrutiny and medico-legal risk, managing serious clinical incidents within primary care has never been more important. Failure to manage appropriately can have serious consequences both for service organisations and for individuals involved. This book provides real practical and detailed guidance on how to conduct incident investigations in primary care. It explains how to recognise a serious clinical incident, how to conduct a root cause analysis investigation, and how and when duty of candour applies. As well as covering the technical aspects of serious incident recognition and report writing, the book includes a wealth of practical advice and top tips, including how to manage the common pitfalls in writing reports. It has practical advice as well as some new and innovative tools to help make the RCA process easier to follow ER -