TY - BOOK AU - Lee,Thomas H. TI - An epidemic of empathy in healthcare: how to deliver compassionate, connected patient care that creates a competitive advantage SN - 9781259583018 (hbk.) : U1 - 610.696 23 PY - 2016///] CY - New York PB - McGraw-Hill Education KW - Physician and patient KW - Empathy KW - Delivery of Health Care KW - organization & administration KW - economics KW - Attitude of Health Personnel KW - Patient-Centered Care N1 - Formerly CIP; Includes bibliographical references and index; Also issued online ER -