TY  - BOOK
AU  - Hayes,John
TI  - The theory and practice of change management
SN  - 9781403992987
AV  - TSG Y 
U1  - 658.406 
PY  - 2007///
CY  - Basingstoke
PB  - Palgrave Macmillan
KW  - Innovation
KW  - Management Operations
KW  - Management
N1  - Includes bibliographical references and index
ER  -