TY - BOOK AU - Kirkpatrick,Donald L AU - Kirkpatrick,James D TI - Evaluating training programs: the four levels SN - 1576753484 AV - JT U1 - 658.312404 PY - 2006/// CY - San Francisco, CA PB - Berrett-Koehler KW - Training N1 - Includes bibliographical references and index ER -