TY  - BOOK
ED  - Ireland
TI  - Settling complaints: the Ombudsman's guide to internal complaints systems
AV  - IRL OMB TXM 
U1  - 658.315 
PY  - 1998///
CY  - Dublin
PB  - Office of the Ombudsman
KW  - Complaints Procedures
KW  - Ireland
ER  -