TY - BOOK AU - Jackson,Thomas L. TI - 5s for healthcare SN - 9781439803509 U1 - 362.1068 PY - 2009/// CY - Madison Avenue, NY PB - CRC Press Taylor & Francis group KW - Health Services Administration KW - Quality Control KW - Health Facility Administration KW - Efficiency, Organizational KW - Quality Assurance, Health Care KW - methods N1 - Includes bibliographical references and index; Preface by J. Michael Rona and Thomas Jackson Acknowledgements Getting Started Introduction The first pillar: sort The second pillar: set in order The third pillar: shine The fourth pillar: standardize The fifth pillar: sustain Reflections and conclusions ER -