TY - SER AU - Crawford,Mike AU - Rutter,Deborah AU - Thelwall,Sarah ED - National Co-ordinating Centre for NHS Service Delivery and Organisation R & D (NCCSDO) TI - User involvement in change management: : a review of the literature: PY - 2004/// CY - London PB - NCCSDO KW - Organizational change KW - Public health administration KW - Great Britain ER -