TY - BOOK AU - Harvey,Nicholas TI - Effective communication SN - 9780717159765 (pbk.) : U1 - 302.2 23 PY - 2014/// CY - Dublin PB - Gill & Macmillan KW - Communication KW - Problems, exercises, etc N1 - Previous edition: 2010; Formerly CIP; Includes bibliographical references N2 - This text is aimed at PLC students who are taking the FETAC (formerly NCVA) level 5 Communications Module. It deals with a broad range of topics focusing primarily on the four main communication skills of listening, speaking, reading and writing ER -