TY  - BOOK
AU  - Cohen,Elaine L.
TI  - The heart of change field guide: tools and tactics for leading change in your organization 
SN  - 9781591397755
U1  - 658.406 
PY  - 2005///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Organizational change
N1  - Introduction -- Step one: Increase urgency- getting people to say "let's do something" -- Step two: Build guiding teams- finding the right people to make change happen -- Step three: Get the vision right- seeing the future -- Step four: Communicate for buy-in- getting the message right and keeping it right -- Step five: Enable action- breaking the barriers to change -- Step six: Create short-term wins-we all need to see and feel that we are making progress -- Step seven: Don't let up- being persistant is hard work -- Step eight: Make it stick- weaving the new behavior into the fabric of the organization -- The final module: Getting back to go and change readiness
ER  -