TY  - BOOK
AU  - StClair,Guy
TI  - Total quality management in information services
SN  - 1857390393 (hardback : alk. paper)
AV  - ZA3157 .S23 1997
PY  - 1997///
CY  - London, New Providence, N.J.
PB  - Bowker/Saur
KW  - Information services
KW  - Management
KW  - Libraries
KW  - Total quality management
N1  - Includes bibliographical references (p. [231]-239) and index
ER  -