Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- unmediated
- volume
- 9781563273759 (hardcover : alk. paper)
- Virginia Mason Medical Center
- Health services administration -- United States
- Health facilities -- Administration -- Standards -- United States
- Medical care -- United States
- Health Facilities -- organization & administration -- Washington
- Cost Control -- methods -- Washington
- Delivery of Health Care -- organization & administration -- Washington
- Efficiency, Organizational -- Washington
- Patient Satisfaction -- Washington
- Quality Assurance, Health Care -- methods -- Washington
- Health Facility Administration
- Cost Control -- methods
- Delivery of Health Care -- organization & administration
- Efficiency, Organizational
- Patient Satisfaction
- Quality Assurance, Health Care -- methods
- Washington
- 362.12068 22
- 362.1068
- RA971 .K4393 2011
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362.1023/MCCA Who cares : a guide for all who care for others. | 362.104 CENTRE FOR HEALTH ECONOMICS BOX Poverty and inequalities in health. | 362.10425 Care in chaos:frustration and challenge in community care. | 362.1068 Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / | 362.1068 2nd copy Off Site Storage box 28 Report on the commission on health funding. | 362.1068 2nd copyupstairs Report on the commission on health funding. | 362.1068/HEAL Health care management: state of the art reviews, U.S. health care in transition reforming America's health system, analysis , reactions , alternatives. |
Includes bibliographical references and index.
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
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