Crowning the customer : how to become customer-driven / Feargal Quinn.

By:

Quinn, Feargal

Material type: Text

TextPublication details: Dublin : O'Brien, 2002.Edition: 2nd edDescription: 160p. ; 22 cmISBN:

9780862787639 (pbk.) :
0862787637

Subject(s):

Customer services -- Management

DDC classification:

658.812 21

LOC classification:

HF5415.5

Summary: Crowning the Customer is a practical, hands-on guide for people who run or work for businesses that have to deal with customers person-to-person. It is written in a jargon-free style by internationally acclaimed entrepreneur Feargal Quinn.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode	Item holds
4 Week Loan	Merlin Park University Hospital, Galway	Merlin Park University Hospital, Galway	Library Merlin Pk Galway	658.81/QUI (Browse shelf(Opens below))	Available		GM00582

Total holds: 0

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Previous	658.802/SMI Marketing for dummies /	658.802/WES How to write a marketing plan /	658.81/QUI Crowning the customer.	658.81/QUI Crowning the customer :	REF/FENMAN Complaint handling for positive outcomes : 19 tried and tested activities for making the most of service recovery opportunities /	658.85/BUT Know yourself, know your customer : the Success Insights method for superior sales competency /	659.1WAL Grab their attention! : advertising and promotion on a shoestring budget.	Next

Previous ed.: 1990.

Crowning the Customer is a practical, hands-on guide for people who run or work for businesses that have to deal with customers person-to-person. It is written in a jargon-free style by internationally acclaimed entrepreneur Feargal Quinn.

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