Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].
Material type: TextPublication details: New York : McGraw-Hill Professional ; London : McGraw-Hill [distributor], c2012.Edition: 2nd edDescription: xviii, 244 p. : ill, ; 24 cmContent type:- text
- unmediated
- volume
- 9780071775304 (cased)
- 9780071771320 (pbk.) :
- 153.6 22
- 153.6 23
- 153.6
- BF637.C45 C78 2012
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Previous ed.: 2002.
Formerly CIP. Uk
Includes bibliographical references and index.
'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives.
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