Customer care / Frances and Roland Bee.

By:

Bee, Frances

Contributor(s):

Material type: Text

TextSeries: Management shapers | Management shapersPublication details: London : Institute of Personnel and Development, 1999.Description: 80p. ; 20 cmISBN:

9780852927762 (pbk.) :
0852927762

Subject(s):

Customer services

DDC classification:

658.812 21
658.812
MAIN 658

LOC classification:

TWS J

Summary: Customer Care aims to help the reader understand why caring for customers is so important. It also explores how to improve the existing service and how to achieve organisational effectiveness.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode	Item holds
2 Week Loan	Our Lady of Lourdes Hospital Library, Drogheda	Our Lady of Lourdes Hospital Library, Drogheda	Our Lady of Lourdes Hospital, Drogheda	658 (Browse shelf(Opens below))	Available		LH10951

Total holds: 0

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Previous	618.9297/WARN Colour atlas of paediatric allergy.	658 Organisational behaviour.	658 Leadership skills.	658 Customer care /	658 30 minutes before your job interview.	658 Management in health care: a theoretical and experential approach.	658 Team-based working - discussion paper 4.	Next

Originally published: 1995.

Includes bibliographical references (p. 79-80).

Customer Care aims to help the reader understand why caring for customers is so important. It also explores how to improve the existing service and how to achieve organisational effectiveness.

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