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People talk : the skills of positive communication and customer care / Judi James.

By: Contributor(s): Material type: TextTextPublication details: London : Industrial Society, 1997.Description: xii, 78p. ; 24 cmISBN:
  • 9781858355207 (pbk.) :
  • 1858355206
Subject(s): DDC classification:
  • 658.812 21
Summary: People Talk is a lively, down to earth guide to this vital skill, and how to aquire it! Packed with practical tips and insights, the book looks beyond the normal approach to customer care and helps to adopt a professional attitude.
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People Talk is a lively, down to earth guide to this vital skill, and how to aquire it! Packed with practical tips and insights, the book looks beyond the normal approach to customer care and helps to adopt a professional attitude.

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