People talk : the skills of positive communication and customer care / Judi James.
Material type: TextPublication details: London : Industrial Society, 1997.Description: xii, 78p. ; 24 cmISBN:- 9781858355207 (pbk.) :
- 1858355206
- 658.812 21
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People Talk is a lively, down to earth guide to this vital skill, and how to aquire it! Packed with practical tips and insights, the book looks beyond the normal approach to customer care and helps to adopt a professional attitude.
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