Putting customers first / Andy Bruce & Ken Langdon.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9780751338454 (pbk.) :
- 0751338451
- 658.812 21
- HF5415.5
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Includes index.
This guide shows you how to achieve a market-led focus, implement customer-led objectives and develop a customer-first attitude. There are tips to help you handle real-life situations and develop techniques to create loyal customers.
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