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Putting customers first / Andy Bruce & Ken Langdon.

By: Contributor(s): Material type: TextTextSeries: Essential managers | Essential managersPublication details: London : Dorling Kindersley, 2002.Description: 72 p. : col. ill. ; 18 cmISBN:
  • 9780751338454 (pbk.) :
  • 0751338451
Subject(s): DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.5
Summary: This guide shows you how to achieve a market-led focus, implement customer-led objectives and develop a customer-first attitude. There are tips to help you handle real-life situations and develop techniques to create loyal customers.
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Includes index.

This guide shows you how to achieve a market-led focus, implement customer-led objectives and develop a customer-first attitude. There are tips to help you handle real-life situations and develop techniques to create loyal customers.

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