Patient safety / Charles Vincent.

Includes bibliographical references and index.

Medical harm : a brief history -- The emergence of patient safety -- Integrating safety and quality -- The nature and scale of error and harm -- Reporting and learning systems -- Measuring safety -- Human error and systems thinking -- Understanding how things go wrong -- Caring for patients harmed by treatment -- Supporting staff after serious incidents -- Clinical interventions and process improvement -- Design for patient safety -- Using information technology to reduce error -- Creating a culture of safety -- Patient involvement in patient safety -- Procedures, violations and migrations -- Safety skills -- Teams create safety -- Safe organisations : bringing it all together -- High performing healthcare systems.