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Renegotiating health care resolving conflict to build collaboration Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty

By: Contributor(s): Material type: TextTextPublication details: San Francisco, CA Jossey-Bass 2011Description: xvi, 489 p 24 cmISBN:
  • 9780470562208
Subject(s): DDC classification:
  • 303.69
Contents:
Preface. Acknowledgments. The Authors. Part One Conflict. 1 Why Conflict? 2 Moving Beyond Conflict. 3 Setting the Stage for Negotiation. Part Two Negotiation. 4 Interest-Based Negotiation. 5 Framing to Generate Options. 6 Reframing to Spur Momentum. 7 The Walk in the Woods. Part Three Contest, Resolution, and Connectivity. 8 Positional Bargaining. 9 Mediation, Arbitration, and Dispute Resolution. 10 Meta-Leadership. Part Four Evolving Health Care Practice. 11 Designing a More Cohesive, Better-Linked Health System. 12 Evolving with Technology. 13 The Negotiating Patient. 14 Changing Work and a Changing Workforce. Part Five Shaping Purpose. 15 Crafting the Essentials. 16 Constructing a Resilient Balance. References. Appendix: List of Characters. References. Index.
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Holdings
Item type Current library Home library Shelving location Call number Copy number Status Date due Barcode Item holds
4 Week Loan University Hospital Waterford University Hospital Waterford Open Shelves 303.69 (Browse shelf(Opens below)) 1 Available 032505
Total holds: 0

Includes bibliographical references and index

Preface. Acknowledgments. The Authors. Part One Conflict. 1 Why Conflict? 2 Moving Beyond Conflict. 3 Setting the Stage for Negotiation. Part Two Negotiation. 4 Interest-Based Negotiation. 5 Framing to Generate Options. 6 Reframing to Spur Momentum. 7 The Walk in the Woods. Part Three Contest, Resolution, and Connectivity. 8 Positional Bargaining. 9 Mediation, Arbitration, and Dispute Resolution. 10 Meta-Leadership. Part Four Evolving Health Care Practice. 11 Designing a More Cohesive, Better-Linked Health System. 12 Evolving with Technology. 13 The Negotiating Patient. 14 Changing Work and a Changing Workforce. Part Five Shaping Purpose. 15 Crafting the Essentials. 16 Constructing a Resilient Balance. References. Appendix: List of Characters. References. Index.

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